SHIPSHOPITY HELP CENTER
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Find an answer, learn a task, or get support for your shop.
Popular: Find saved designs · Save and publish · Set up payouts
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42 guides and answersGetting started
Set up your shop and publish your first product.
Explore articles →Products & design
Artwork, saved designs, printing, variants, and previews.
Explore articles →Website & pages
Pages, menus, footers, appearance, and AI creation.
Explore articles →Orders & customers
Shipping, fulfillment, refunds, and customer reviews.
Explore articles →Payments & marketing
Prices, estimated earnings, payouts, and discounts.
Explore articles →Account & troubleshooting
Sign-in help, saving problems, and contacting support.
Explore articles →NEW TO SHIPSHOPITY?
From your first idea to your first sale
Follow the setup guide, find your way around, and learn what happens when you publish.
Start the setup guideFrequently asked questions
Find and continue a saved design
Products is the home for in-progress designs, product drafts, and published products. Open Products → All products and look under In-progress designs. You can also open Artwork library.
Read the full answer →Understand Save draft, Preview, and Publish
Use Save draft to keep website changes private. Publishing updates what visitors see. Open Website and choose the page you want to edit.
Read the full answer →Why does the preview differ from my live website?
The preview can include saved drafts that have not been published. Open Website and compare Preview draft with View published page or View storefront.
Read the full answer →Generate and review product previews
Preview creates pictures from a saved snapshot of your design. Finish the artwork you want to review, then select Preview.
Read the full answer →Set up payouts and check an unpaid balance
Complete payment-provider onboarding before money can reach your payout account. Open Settings → Payout settings and select the setup or account action.
Read the full answer →Contact support and follow your request
Use a private request to keep the issue and replies together. Select Contact support and sign in if asked.
Read the full answer →Need a hand with something specific?
Send a private request, follow its progress, and reply to the support team.