Account & troubleshooting
Contact support and follow your request
Use a private request to keep the issue and replies together.
Steps
- Select Contact support and sign in if asked.
- Choose a topic, add a short subject, and describe the problem. Include an order or product reference when relevant.
- Submit the request and keep its reference number.
- Open My requests to read support replies and add information. Mark the request resolved when the issue is fixed.
Good to know
Replies are available in My requests. Email alerts are not currently sent.
Do not send passwords, card numbers, or login codes. Only you and authorized support administrators can access the request.
Still need help?
Tell us what you were trying to do and what happened. Keep the conversation in one support request.
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