Orders & customers
Manage customer reviews
Reviews come from customers who have purchased.
Steps
- Open Customers → Reviews.
- Read a review and use the available reply or moderation action.
- Keep replies specific to the customer’s experience and explain any next step.
- For an order problem, use its order record or a support request to track the resolution.
Good to know
An empty review list means no eligible customer has left a review yet.
Still need help?
Tell us what you were trying to do and what happened. Keep the conversation in one support request.
Contact support →