Orders & customers

Review an order before issuing a refund

Refunds change the customer’s payment and should be checked against the order.

Updated 9 September 2026 · 1 min read

Steps

1. Open Orders and select the relevant order.
2. Review the items, payment, fulfillment status, and existing refund history.
3. If the available refund action matches the requested resolution, check its confirmation before submitting.
4. For an uncertain, partial, or unusual case, contact support with the order reference first.