Orders & customers
Get help with a delayed, damaged, or incorrect order
Collect the order reference and describe what happened so support can investigate.
Steps
- Open the order and review its latest status and tracking.
- For damage or an incorrect item, keep the packaging and photographs that show the issue.
- Open Help & support → Contact support and choose Orders & shipping.
- Include the order reference, affected item, expected result, and actual problem. Continue the conversation in My requests.
Good to know
Do not include full card numbers or passwords. The support form accepts text; describe available evidence in your message.
Still need help?
Tell us what you were trying to do and what happened. Keep the conversation in one support request.
Contact support →